Conversational marketing and chat
Intercom
A customer service platform with a help desk for human agents and Fin, an AI agent that answers customers.
Intercom combines a help desk for human agents, priced per seat, with Fin, an AI agent billed at $0.99 per outcome; Fin can also be bought on its own for another help desk. Workspaces can be hosted in the US, the EU or Australia. Its security page lists SOC 2 Type II, HIPAA and several ISO certifications, and Fin is AIUC-1 certified.
Where it shines
- Publishes seat prices and a per-outcome price for its AI agent.
- Offers US, EU and Australian data hosting.
- Charges for Fin only on an outcome, not when it hands over to a person.
Check before signing
- Seat fees and Fin outcomes add up, so cost depends on conversation volume.
- Choosing a hosting region needs the Advanced or Expert plan and is set when the workspace is created.
What it offers
- Objectives
- Markets
- Global
- Attestations
- SOC 2 reportISO/IEC 27001Security page: SOC 2 Type II, HIPAA, ISO 27001, 27018, 27701 and 42001, and AIUC-1 for Fin; HIPAA support is on the Expert plan. Each one cites its source below.
Technical details
- Category
- Conversational marketing and chat
- AI features
- AI agents
- Deployment
- Cloud (SaaS)
- Pricing model
- Per userUsage-based
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find your stack then credits a public API at half weight.
Our six checks
- Transparency: met
- Interfaces: not known yet
- Delivery: met
- Consent: not known yet
- Data: met
- Commercial terms: not known yet
- TransparencyMet
Pricing and terms are published.
Publishes seat prices for each plan and the per-outcome price of Fin.
- InterfacesNot assessed
An API, data export and integrations are documented.
No API or export documentation was among the sources read.
- DeliveryMet
What the product claims to do is documented.
A help centre explains plans, Fin billing and how outcomes are counted.
- ConsentNot assessed
Consent and preference management is built in.
The sources read do not describe built-in consent or preference management.
- DataMet
Data ownership, residency and export on exit are stated.
Data is hosted in the US, the EU or Australia; the region is chosen when the workspace is created, on Advanced and Expert plans.
- Commercial termsNot assessed
No hidden lock-in in the commercial terms.
Contract length, renewal and exit terms were not found in the sources read.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Sources
- Fin and Intercom plans explainedTo re-check
- Pricing FAQsTo re-check
- Security & TrustTo re-check
- Intercom for EnterpriseTo re-check
- Intercom achieves AIUC-1 certificationTo re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
Identity
Fit
Capabilities
Commercial
| Pricing models | Per user, Usage-based | |
|---|---|---|
| Free tier | No | |
| Starting price | US$29.00 (October 2026) | |
| Published contract terms | Not recorded |
Trust
The community
| "Looks right" confirmations | 0 | |
|---|---|---|
| Community experiences | 0 |
Experiences and ratings
Share your experienceNo experiences with Intercom yet. Used it? Yours could be the first.
Experiences are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not share an experience of a product you work for, sell, compete with or are paid to promote.
Profile shape
- Disciplines
- 0
- Reach
- 100
- Connectors
- 0
- Features
- 0
- Price clarity
- 100
- Criteria shown
- 50
Breadth measures from recorded facts — not a quality score.
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