CRM
Zoho CRM
Customer relationship management software with a free edition for three users and per-user paid editions.
Zoho CRM manages leads, contacts, deals and pipelines, with workflows, cadences and reports in its paid editions. A free edition covers three users and 5,000 records; paid editions are priced per user, with prices that vary by country. Zoho operates data centres in Riyadh and Jeddah and, since January 2026, in Dubai and Abu Dhabi.
Where it shines
- A free edition for up to three users, and published per-user prices for paid editions.
- Arabic and French are fully supported interface languages.
- Data centres in Saudi Arabia (Riyadh, Jeddah) and the UAE (Dubai, Abu Dhabi).
Check before signing
- The free edition is limited to 5,000 records and 150 emails a day.
- Zoho's pages differ on which certifications cover the UAE sites; ask for the certificates per site.
What it offers
- Objectives
- Disciplines
- Markets
- Global
- Interface languages
- English interfaceFrench interfaceArabic interface
- Attestations
- SOC 2 reportISO/IEC 27001Each one cites its source below.
Technical details
- Category
- CRM
- AI features
- AI agents
- Deployment
- Cloud (SaaS)
- Pricing model
- Free tierPer user
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find your stack then credits a public API at half weight.
Our six checks
- Transparency: met
- Interfaces: not known yet
- Delivery: met
- Consent: not known yet
- Data: met
- Commercial terms: not known yet
- TransparencyMet
Pricing and terms are published.
Publishes edition prices by country, an edition comparison and a pricing calculator.
- InterfacesNot assessed
An API, data export and integrations are documented.
Not checked against a source for this listing.
- DeliveryMet
What the product claims to do is documented.
A public help centre documents specifications, editions and supported languages.
- ConsentNot assessed
Consent and preference management is built in.
Not checked against the vendor's own documentation for this listing.
- DataMet
Data ownership, residency and export on exit are stated.
Publishes its data-centre locations, including Saudi Arabia and the UAE, with certifications per site.
- Commercial termsNot assessed
No hidden lock-in in the commercial terms.
Contract and exit terms were not checked for this listing.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Sources
- Zoho CRM Pricing and Editions - Free for 3 usersTo re-check
- A guide to Zoho CRM's free editionTo re-check
- CRM software with built-in AI agentsTo re-check
- Specifications in Zoho CRMTo re-check
- Languages supported for TranslationTo re-check
- Know Your DatacenterTo re-check
- Compliance at ZohoTo re-check
- Zoho Corporation Opens its First Data Centres in UAETo re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
Identity
| Type | Platform | |
|---|---|---|
| Categories | CRM | |
| Founded | Not recorded | |
| Headquarters | Not recorded | |
| Ownership | Not recorded | |
| Parent company | Not recorded | |
| Stock ticker | Not recorded | |
| Open source | No | |
| Added by | IMC Report team |
Fit
Capabilities
Commercial
| Pricing models | Free tier, Per user | |
|---|---|---|
| Free tier | Yes | |
| Starting price | US$0.00 (October 2026) | |
| Published contract terms | Not recorded |
Trust
The community
| "Looks right" confirmations | 0 | |
|---|---|---|
| Community experiences | 0 |
Experiences and ratings
Share your experienceNo experiences with Zoho CRM yet. Used it? Yours could be the first.
Experiences are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not share an experience of a product you work for, sell, compete with or are paid to promote.
Profile shape
- Disciplines
- 17
- Reach
- 100
- Connectors
- 0
- Features
- 0
- Price clarity
- 100
- Criteria shown
- 50
Breadth measures from recorded facts — not a quality score.
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