Customer experience suite (social, listening, service)
Sprinklr
An enterprise suite for social publishing, listening, customer service and marketing.
Sprinklr sells a unified customer experience suite, including Sprinklr Social and Sprinklr Service, through custom enterprise quotes. Its self-serve social plan has been discontinued, with service for existing self-serve customers ending on 30 April 2026. Sprinklr, Inc. is a publicly listed company.
Where it shines
- Lists ISO/IEC 27001, SOC 2 Type II and FedRAMP LI-SaaS authorisation in its trust portal.
- Documents APIs and webhooks on a public developer portal.
Check before signing
- No published prices and no free trial; every plan is quoted.
- The self-serve plan has been discontinued.
What it offers
- Objectives
- Disciplines
- Markets
- Global
- Attestations
- SOC 2 reportISO/IEC 27001Each one cites its source below.
Technical details
- Category
- Social media managementSocial listening
- Deployment
- Cloud (SaaS)
- Company size
- Enterprise
- Pricing model
- Quote on request
Something is listed only when it can be checked. A connection we could not confirm is left off, and Find your stack then credits a public API at half weight.
Our six checks
- Transparency: not met
- Interfaces: met
- Delivery: met
- Consent: not known yet
- Data: not known yet
- Commercial terms: not known yet
- TransparencyNot met
Pricing and terms are published.
All plans are sold by custom quote; no price list is published.
- InterfacesMet
An API, data export and integrations are documented.
A public developer portal documents APIs and webhooks.
- DeliveryMet
What the product claims to do is documented.
Security controls and certifications are documented in a public trust portal.
- ConsentNot assessed
Consent and preference management is built in.
Not shown in the sources checked.
- DataNot assessed
Data ownership, residency and export on exit are stated.
Not shown in the sources checked.
- Commercial termsNot assessed
No hidden lock-in in the commercial terms.
Not shown in the sources checked.
Not assessed is not a failure — it means we have not checked yet. Methodology
Evidence
Sources
- Sprinklr Social Self-serveTo re-check
- Get Pricing & Personalized DemoTo re-check
- Sprinklr Security Trust PortalTo re-check
- Sprinklr Brand FactsheetTo re-check
- Developer PortalTo re-check
- Sprinklr Introduces New Self-Service Plan and ChatGPT-Enabled ToolsTo re-check
Every attribute
The same attributes, measured by the same rules, for every listing. "Not recorded" means we have not checked yet — never a "no". Spot something missing or wrong? Suggest an edit.
Identity
| Type | Platform | |
|---|---|---|
| Categories | Social media management, Social listening | |
| Founded | Not recorded | |
| Headquarters | Not recorded | |
| Ownership | Publicly listed | |
| Stock ticker | Not recorded | |
| Open source | No | |
| Added by | IMC Report team |
Fit
Capabilities
Commercial
| Pricing models | Quote on request | |
|---|---|---|
| Free tier | No | |
| Starting price | On request | |
| Published contract terms | Not recorded |
Trust
The community
| "Looks right" confirmations | 0 | |
|---|---|---|
| Community experiences | 0 |
Experiences and ratings
Share your experienceNo experiences with Sprinklr yet. Used it? Yours could be the first.
Experiences are read by a moderator before they appear, are shown beside the facts, and never feed a score or a ranking. You may not share an experience of a product you work for, sell, compete with or are paid to promote.
Profile shape
- Disciplines
- 17
- Reach
- 100
- Connectors
- 0
- Features
- 0
- Price clarity
- 25
- Criteria shown
- 33
Breadth measures from recorded facts — not a quality score.