The toolkit

Canvases, templates, checklists, worksheets and calculators to use today. Each one is built on a named framework, explained with its sources, and ready to fill in here, print or download. What you type stays in your browser.

18 tools

Checklists¹

What to check before it goes out, ticked off as you go.

The crisis communication checklist: prepare, respond, recoverWhat to have ready before a crisis, what to do in the first hours, and how to recover and learn after it: the crisis team, stakeholder map, holding statements and approvals; verified facts, one voice and regular updates; and an after-action review. After CIPR, PRSA and UK Government Communication Service guidance, Coombs's situational crisis communication theory and ISO 22361.Checklist45 min

Worksheets¹

Questions to work through, one decision at a time.

The integration RACI: who is responsible, accountable, consulted and informedA matrix of the activities in an integrated programme against the people and agencies involved, marking for each who does the work, who signs it off, who is consulted and who is kept informed. A general project-management practice, defined in PMI's lexicon, applied to marketing teams and agencies.Worksheet45 min

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