The toolkit

Canvases, templates, checklists, worksheets and calculators to use today. Each one is built on a named framework, explained with its sources, and ready to fill in here, print or download. What you type stays in your browser.

18 tools

Checklists¹

What to check before it goes out, ticked off as you go.

The crisis communication checklist: prepare, respond, recoverWhat to have ready before a crisis, what to do in the first hours, and how to recover and learn after it: the crisis team, stakeholder map, holding statements and approvals; verified facts, one voice and regular updates; and an after-action review. After CIPR, PRSA and UK Government Communication Service guidance, Coombs's situational crisis communication theory and ISO 22361.Checklist45 min

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